Shipping & Returns

SHIPPING & DELIVERY

Orders are dispatched as quickly as possible, however there might be some exceptions due to high level of orders or out of stock items.

All orders are sent out with NZ post or a courier of our choice. We will send a confirmation email once your order has been shipped. We will supply a tracking number for your order where applicable. Your order will be fulfilled within 3 days of the date of purchase unless otherwise specified.

Bikes are built to order and may take up to 2 weeks for delivery depending on demand. 

 

DUTIES AND TAXES

Please note that for international orders you will be responsible for any extra charges incurred such as import duties or taxes. Check applicable charges before placing your order. We will not incorrectly mark customs declarations.

 

OUT OF STOCK ITEMS

If the item you ordered is out of stock you will be notified by telephone or email as soon as possible. We will try to give an estimated date for when the item should be coming into stock. We may also, at our discretion, offer you a similar product that is currently in stock.

 

RETURNS POLICY

You have the right to return most items within 14 days of the date the item was delivered/collected. This applies to all our products except for special order or clearance items for which we offer no return/refund. If you wish to cancel, return or exchange something, you must contact us in person, by email or telephone before returning the goods. Products must be returned in their original packaging and must be undamaged, unused or trial fitted. Clothing must be unworn and unwashed with tags on.

Please note that we do not pay the cost for return or refused postage. Products returned must be properly packaged and sent fully pre-paid to:

*Contact Peter through the contact us section

When sending your return please retain your receipt as proof of postage, you will have to produce it in the case of damage/loss. For your protection we recommend that you use a service that requires a signature on delivery. If the item is sent incorrectly by us then we will pay the return postage. A receipt must be provided to reclaim postage.

If you notice that your order is damaged, please do not accept the package and contact us straight away. Alternatively please photograph the damaged packaging, or send it back to us.

 

REFUNDS AND CANCELLATIONS

Where we are unable to supply the goods you have ordered for any reason, we will issue you with a refund within 30 days of your order, by crediting you in the method used to pay for your order.

If you cancel your order, you are responsible for arranging and paying for the return of the goods to us. If you accept the goods within the 14 day cancellation period, you are not entitled to cancel your order.

 

SPECIAL ORDER ITEMS

By special order item we mean any goods which are not normally stocked by us and have to be ordered directly from manufacturer. We require full payment in advance for all special order items.

You should inspect the goods immediately upon receipt and notify us via telephone or email within 14 days of receiving the item. After that time we assume that you have accepted the item.

Special order goods are not returnable unless they are faulty or incorrect. A JRI representative will endeavour to ensure the items you want to order will match to your specifications and requirements.

 

CLEARANCE ITEMS

Clearance items may have aesthetical imperfection which does not affect the performance of the product. Clearance items are sold as is and cannot be returned based on reasons stated above.

For any questions regarding clearance items please contact us. We always try to provide as much information about clearance items as possible.

Please Note: Shipping fee's will not be refunded